Who We Are
This website is operated by Uzm. Dr. Mesut Sançmış Muayenehanesi (MSM Klinik), the orthopaedics and traumatology practice of Op. Dr. Mesut Sançmış, located at Tunç Plaza, Barınaklar Bulvarı, Çağlayan, Muratpaşa, Antalya, Türkiye. We are the data controller for the personal information described in this policy.
For any question about this policy or your personal information, contact us at info@drmesutsancmis.com.
Information We Collect
Information you give us
- Enquiry form: your full name, email address, phone number and country code, the topic you would like to discuss, your message and, for limb length topics, your current height. You can also tell us whether we may contact you on WhatsApp.
- Guide request form: your first name and email address.
- Messages: anything you send us by WhatsApp or email, including any reports or images you choose to share.
Information collected automatically
- Campaign information: if you arrive through an advertisement or a tracked link, the campaign details in the link (such as utm parameters, gclid or fbclid) are stored in a first-party cookie for 90 days and sent with any enquiry you make, so we can understand how you found us.
- Page information: the page from which an enquiry is sent.
- Cookies and similar technologies: see our Cookie Policy.
Health Information
Information about your symptoms, diagnosis or treatment is health data and is treated as a special category of personal data. We only process the health information you choose to share with us, for the purpose of assessing your enquiry and planning your care, and with your explicit consent, which you give by ticking the consent box on our enquiry form. You can withdraw your consent at any time.
How We Use Your Information
- To reply to your enquiry and give you the information you asked for.
- To assess your condition and discuss suitable treatment options.
- To plan your treatment, appointments and, if you ask us to, your travel and accommodation.
- To provide follow-up care after you return home.
- To give you access to the Limb Lengthening Guide if you request it.
- To understand which pages and campaigns bring enquiries and to improve our website.
- To meet our legal and regulatory obligations as a healthcare provider.
Legal Bases
Depending on the purpose, we rely on your consent, on the need to take steps at your request before providing treatment, on our legitimate interest in responding to enquiries and running our practice, and on our legal obligations. Where the UK GDPR or the EU General Data Protection Regulation applies to you, these are the corresponding legal bases under Articles 6 and 9. In Türkiye, we process personal data in line with Law No. 6698 on the Protection of Personal Data (see our KVKK Information Notice).
Who We Share Information With
- Service providers that host our website and handle our email, only as needed to provide their services to us.
- Hospitals, imaging centres and accommodation providers involved in your treatment or stay, only when this is needed for your care and after discussing it with you.
- Authorities, when we are required to do so by law.
We do not sell your personal information.
International Transfers
Our practice is based in Türkiye. If you contact us from the United Kingdom, the European Union or elsewhere, your information will be processed in Türkiye. We take appropriate measures to protect it when it is transferred.
How Long We Keep Information
We keep personal information only for as long as necessary for the purposes described above. Enquiries that do not lead to treatment are deleted when they are no longer needed. Medical records are kept for the periods required by Turkish health legislation.
Your Rights
You can ask us to:
- tell you whether we hold personal information about you and give you a copy;
- correct information that is inaccurate or incomplete;
- delete your information, or restrict how we use it;
- stop using your information for a particular purpose;
- provide your information in a portable format;
- withdraw any consent you have given.
To make a request, email info@drmesutsancmis.com. You also have the right to complain to a data protection authority, such as the Information Commissioner's Office in the UK, the authority in your EU country, or the Personal Data Protection Authority (KVKK) in Türkiye.
Security
We use appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so please avoid sending more health information by message than you need to.
Children
Enquiries about children's orthopaedic care should be made by a parent or legal guardian, who provides the child's information on their behalf.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated.
